Refund Policy
Knock2buy.com Refund Policy
At Knock2buy.com, we value your satisfaction and aim to provide a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below.
Eligibility for Refunds
- Time Frame: You have 07 days from the date of delivery to request a refund.
- Condition: Items must be unused, in the same condition that you received them, and in their original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to process your refund.
Non-Refundable Items
Certain types of items are exempt from being refunded, including but not limited to:
- Gift cards
- Jewelries Accessories
- Consumable products
- Some health and personal care items
Process for Refunds
- Initiate a Return: Contact our customer service team at support@knock2buy.com to initiate a return. Please provide your order number and reason for the return.
- Return Shipping: Once your return is approved, we will provide you with a return shipping label. Please pack the items securely and affix the provided label.
- Inspection: Upon receiving your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.
- Refund Approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received a refund within the stated period:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you have done all of this and still have not received your refund, please contact us at support@knock2buy.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@knock2buy.com.
Shipping Costs
Shipping costs for returning items are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
For any questions related to refunds or returns, please contact us:
- Email: support@knock2buy.com
- Whatsapp: [+91 8227048303]
Thank you for shopping with Knock2buy.com. Your satisfaction is our priority.
Note: This refund policy template is intended to be a guide. Please adjust it according to the specific needs and legal requirements of your business and jurisdiction.